Mnemo

1 — Device Information

Serial Number

Firmware Version

Hardware Revision

Date of Purchase

Purchased From

Approximate Total Dive Hours

2 — Reporter Information

Full Name

Email Address

Country

Diver Certification Level (optional)

3 — Issue Classification

Issue Type — check all that apply

Hardware / Mechanical

Software / Firmware

Connectivity (Wi-Fi / USB)

Sensor / Compass

Display / Screen

Battery / Power

Waterproofing / Leak

Other

Severity — circle or tick one

1

Minor

2

Moderate

3

Major

4

Critical

1 = Cosmetic / nuisance | 2 = Degraded function | 3 = Feature unusable | 4 = Device unusable / safety risk

Reproducible?

Always

Sometimes

Only once

Unknown

If "Other" issue type, specify

4 — Conditions at Time of Incident

Date of Incident

Time (approx.)

Dive Number on that day

Max Depth (m)

Water Temperature (°C)

Dive Duration at incident (min)

Active Dive Mode at time of incident — check one

Standby / Surface

Recording (Basic)

Recording (With Compass)

Navigation / Waypoint

Calibration

Menu / Settings

Not during a dive

5 — Failure Description

Describe what happened (be as specific as possible)

What were you doing immediately before the failure occurred?

What did you expect the device to do vs. what it actually did?

6 — Steps to Reproduce (if known)

1.

2.

3.

4.

5.

7 — History & Additional Notes

Has this issue occurred before?

Yes

No

If yes — how many times?

Device been repaired or modified before?

Yes

No

If yes — describe modification / repair

Any other observations, error messages displayed, or relevant context

8 — Attachments (tick all included)

Photo(s) of device

Video of failure

Dive log / track file (.mnemo / .csv)

Screenshot / screen recording

None

When submitting electronically, attach files to your email or issue report. Label files with your name and date.

9 — Declaration

I confirm that the information provided in this report is accurate to the best of my knowledge. I consent to the Mnemo development team contacting me at the email address above to follow up on this report.

Signature

Date

Hardware & Software Failure Report